Price lists of available photo products ordered by the various commodity groups - see the "Price list" button in the title bar menu. Clicking this function opens the price list. Now you can select the individual products and find the corresponding prices. They are sorted by format, cover and paper type. You will also find the price for additional inserted pages. The price lists are always updated to the latest version with the update function (next but one menu item).
In the basket you can see which items you have currently selected for your order. Each individual item in your order is listed. You can order further items, amend the quantity of items already selected and delete these items. It is also possible to retrieve and edit the items which have been placed in the shopping cart. On the right-hand side of the shopping cart you will see the price for each individual order line.
How do I send my order? [Back]
After you have activated the "Start order process" button in the shopping cart, you can register or enter your user data in the following window. Press "Next" to confirm the details you have entered. Please note that you must have an active Internet connection.
When you place an online order you will receive an order confirmation by e-mail within 12 hours.
When the order is packed and ready for dispatch, a dispatch confirmation will be sent at the same time.
The voucher code can be entered in the order form and redeemed when you check the order and before purchase is complete and the order has been sent in.
Yes, please refer to the email you received when you placed your order for information on dispatch times and a link to track your order.
It is not possible to cancel an order, your order will immediately go into automatic production and can not be stopped.
If you are unhappy with your order for any reason, please contact our Customer Care team by telephone, live chat or e-mail.
A customer care team memeber will respond immediately. If the facts cannot be clarified directly, the Customer care agent will gather the required information and contact you as soon as possible.
Customer Care aim to answer all incoming e-mails within 24 hours. In the case of queries for which Customer Care needs to inspect production data and/or verify other processes, the 24-hour period may be exceeded. You can be sure, however, that all enquiries will be dealt with as quickly as possible.
Incorrectly reproduced colours or colour faults in your photobook may be caused by the Automatic Image Optimisation. If you find a fault in your photobook causing colours to be reproduced incorrectly, you can return your order so that the laboratory can check the details of your order and investigate this further for you.
This depends on the weight of the order. Orders with less than 1000g are delivered by standard post, and orders with more than 1000g are delivered by a courier service.
You can re-order your photobook within six weeks of your initial order by going to your account area on the website. After this time, you will either need to order the book again through the Bob Designer Pro software, or through the Bob Bookshop.